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      Email:sales@czalu.com              

FAQs
Index  >>  FAQs

1. Q: Are you a factory or trading company?

    A: We are factory, which covers about 170,000 sqm, over 500 employees.


2. Q: Where is your factory located? How can I visit there?

    A: Our factory is located in Huaqiao Industrial Park, Yingde, Qingyuan City, Guangdong Province, China. If you plan to visit our factory, please contact us to schedule the date in advance. We will you pickup at airport. Welcome to visit us! 


3.  Q: Is your sample free? 

     A: We have self-designed mould, if you use our mould, its free of charge, but the express fee shall be borne by clients.  Or we can open new mould based on your drawing, the modeling charge will deduct from order value if order quantity reach 5 tons.


4.  Q: How do you control the quality? 

     A: As a manufacture certificated by ISO9001, ISO14001, We do have very strict quality controlling system.All the defactive products will not be out from factory. Before mass production, we will test the mould till its quality pass. In the production, your order will be followed by QC during every step. Every product must be checked and signed before they move to the next process.


5.  Q: What should I provide to get quotation at first? 

     A: The price is based on buyer's specific requirements, so please provide below information to help us to quote you the exact price.

        1) Drawings, the window/door opening way,  dimensions, quantity.

        2) Aluminium color.

        3) Type of glass(Single or double or laminated or other glass)

        4) Glass thickness, if you have no idea, we can suggestion according to your window size.

        Please send drawings such as PDF, DWG, DWF files and tell us your special requirements such as Aluminium grade, surface treatment, quantity and where they are shipped.

        Sketch or detailed drawings would be better. However, you will never mind if you don’t have any, you can send small sample pieces to us, our engineer will make details drawings for you, at the same time, just notify us your requirements, such as the uses, surface finish and lengths of aluminum profiles you need.


6. Q: When can I get the price?

    A: Usually we quote within 12 hours after get your specific inquiry. If you are very urgent to get the price, please call us or tell in the mail so that we will regard your inquiry priority.


7. How much is the minimum order quantity? Delivery time?

   A:The MOQ is 1 ton. 

   A: Normally 15-20 days after receiving the advanced payment. If making the mould, there will be 10-15 days to finish and test. Negotiable for special sections.


8. Q: How is OEM&ODM service? What kind of other service will you provide?

    A:  Our company owns extruding prodution lines, surface treatment production line. And we have professional engineers that help you analyse the design. Regarding the window and door, curtain wall, we have our own systems for your reference.  

    A: We can also provide the engineering as well as supervising service to guide installation our windows and doors, curtain wall as well.


9. Q: Can you help you certificate for mass order?

    A:  Products will be tested and certificated if the order quantity reach certain quantity.


10. Q: What is your warranty? 

      A: We will provide 5 years warranty.


11. Q: What surface finish and color can you produce?

      A: We have mill finish, Anodized, Powder coated, Electrophoresis, Wood grain, Polish, Sandblast, Brush, PVDF coating, the color is Silvery white, black, golden, champagne, dark bronze or according to your requirements.


12. Q: Could you provide CNC fabrication?

       A: Yes. We have tapping, drilling, milling, carving, precious cutting, burring remove, double-end cutting, angle cutting etc.


13.  Q: What color you can do for powder coating?

       A: We can do all kinds of colors, you just need to offer color samples for our reference, and before mass production, we will make few samples send to you for checking and confirmation.    


14.   Q: What is the shape of your aluminium extrusions?

        A:  The shape of aluminum extrusion can be flat,square,rectangle and angle and customized design.


15.  Q: What is the application of your aluminum extrusion profiles?

       A: Our aluminium extrusion profiles can be widely used in various kinds of Architectural area, Industrial area. Please feel free to call or email us for more information.


16.  Q: Why choose Zenith?

       A: 1) Over 20 years experience in Aluminium extrusion profile area.

            2) Free customized.

            3) Professional engineers support.

            4) Installation support.

            5) Competitive price, strict quality control.

            6) Advanced R&D strength.